Terms

BOOKING CONDITIONS

Bookings made more than six weeks in advance require a 25% deposit. Bookings made six weeks or less in advance require full payment at the time of reservation. The owners reserve the right to refuse any booking. The person who completes and signs the Booking form certifies that they are authorised to agree the Booking terms on behalf of all persons included on the Booking form (the guests), that they are over 21 years of age and that they will take responsibility for the party occupying the property and notify the owners if they are not a member of that party.

BALANCE OF PAYMENTS

The balance is due six weeks before commencement of holiday. Any delay in receipt of the final balance may result in the booking being cancelled at the absolute discretion of the owner and the guest will forfeit their deposit. A refundable damage deposit of £100 will be added to the final balance due. This will normally be refunded within 14 days of completion of the holiday should no loss or damage be incurred.

ARRIVAL/DEPARTURE

The property may not be entered until 1400 hours (2pm) on the day of tenancy, and must be vacated by 1000 (10am) on the day of departure. All accommodation must be kept and left in a clean and tidy state and all furniture returned to the place in which it was found on entry. The owners reserve the right to withhold part of the damage deposit toward extra cleaning costs where a property has not been left in a reasonable condition or where services provided such as electricity, gas or broadband have been abused. The property is fully checked between lettings and any damage to the property or equipment is fully chargeable to guests. Guests’ liability is not limited to the £100 deposit against damage/breakages. Personal property left by guests can be forwarded upon receipt of a minimum handling fee of £5.00 + VAT. Unclaimed articles will be disposed of after a period of 28 days.

DURATION

The period booked will be stated on the Booking Form provided to the guest and cannot be exceeded unless the owners give written approval. The guest will be liable for any cost of whatever nature incurred because of an unauthorised extension. The guest has the right to occupy the property for a holiday only (within the meaning of Schedule 1, Paragraph 9 of the Housing Act 1988).

PETS

No pets or other animals are permitted.

SMOKING

Smoking is not permitted in any part of the apartments.

CAR PARKING

One car parking space is provided for each of the apartments. Guests should ensure that their car only occupies the space designated for their apartment and does not block other car parking spaces or the garage. Double parking, guest parking or parking outside of the spaces is not permitted. Cars are parked entirely at the guests’ own risk.

CANCELLATION

A booking can only be cancelled prior to the start of a holiday. As soon as the deposit is received, the guest is liable for payment of the full balance of the rent. Cancellation, for any reason, should be advised immediately by telephone and confirmed in writing within 5 days. The owners will try to re-let the holiday at full cost (or reduced rate if applicable) and if successful will only charge a £25 administration cost (plus the difference between full cost and reduced rate if applicable). If the owners are unable to re-let the property for any reason, the guest will be liable for the full charge due on the appropriate day. We strongly advise that you take out Cancellation Insurance.

METHOD OF PAYMENT

Tregowan 1: By cheque made payable to J Trezise or by bank transfer (details on request).
Tregowan 2 and 3:  By bank transfer or Paypal (details on request) or by credit/debit card over the phone (no additional charges). We regret that cheques are not accepted.
Any charges for handling dishonoured cheques, bank transfers (including overseas transfers) or any other payments will be passed on to the guest who is liable to reimburse the owner within seven days of notification.

NON AVAILABILITY OF PROPERTY

If due to circumstances beyond our control the property is unavailable because of fire, flooding etc., all monies will be refunded and the owners will not be under any further liability to the guest.

ALL GUESTS AGREE

To pay in full for any breakages or damage.
Not to cause any nuisance to neighbours.
To allow the owner reasonable access to the property.
Not to do anything to void any insurance policy on the property.
To observe any general rules and regulations applying to the property in particular to read and follow the guidance regarding fire hazard and safety.
To leave the property in the condition in which you found it on entry.
Not to part with possession of the property, or share it, except with those shown on the Booking Form.
Not to sell or transfer the booking to another party without the owners’ written agreement.

ELIGIBILITY

All persons booking a property must be over the age of 21 years. Bookings cannot be accepted from all male or all female parties more than 2 in number, or for groups all under 21 years of age.

EXTRA PERSONS

Under no circumstances may the number or names of persons occupying the apartment differ from what is indicated on the booking form. The accommodation is let for the specified number of guests only. The name of each occupant is to be listed on the booking form together with the ages of those under 21 years and there is to be no alteration to this list without the prior consent of the owner. A cot may only be occupied by a child aged 30 months or less.

WIRELESS BROADBAND (APTS 2 AND 3)

Wireless broadband is available at apartments 2 and 3 at no extra charge. It is subject to a reasonable use policy.

OTHER

All properties are let on the basis that the accommodation is for holiday use only and that no rights to remain in the accommodation exist for the guest or any person accompanying him/her on holiday. Whilst every effort has been made to describe the property as fully as possible, the owner cannot be held responsible for any disappointment caused where a customer has differing expectations to those in the description. The owner cannot accept responsibility for work taking place outside the boundary of the property nor for any noise or nuisance arising from works over which the owners have no control. The owner cannot accept liability for events that occur outside their control, such as normal breakdown of domestic appliances, plumbing, wiring and damage resulting from exceptional weather conditions. Once advised of a problem, immediate action will be taken to try to effect a speedy solution, minimising inconvenience caused. Complaints/problems should be reported to the owner as soon as possible during occupation of the property. Any complaints received on departure or when you return home cannot be dealt with, as it is not possible to correct or investigate effectively at that time.

Breach of any of these conditions shall entitle the owner to resume possession forthwith.